Key components of this role:

• Delivering a strong service consistency through operational practices.
• Ensuring our service offerings to our clients is world class
• Displaying a high level of operational knowledge.
• Working as an operational member within the business
• Collaborating with their colleagues
• Building a strong and brighter future for FCM

Key Attributes:

• Demonstrate a positive attitude, motivation and adherence to our processes.
• Intuitive-Forward thinking and able to identify business needs in advance and take steps to improve
• Effective communication-Demonstrate excellent, open and honest communication internally and externally.
• Multi-tasking-Able to manage time effectively to complete all tasks in a timely manner, maximising productivity
• Product knowledge-Knowledge of products and the desire to continue learning
• Detail orientated-Attentive to client and traveller’s needs. Ability to actively listen and interpret requirements and provide sound and constructive information and options for travel
• Team Player-Ability and desire to work collaboratively with internal and external stakeholders, both independently at times and within a team environment

Qualifications / requirements:

• Previous solid experience as a Business Travel Consultant
• Strong GDS experience, Amadeus
• A flexible team player, always willing to help and taking on extra work when required
• To prioritise the workload to ensure deadlines are met without supervision, whilst always working efficiently and calmly
• A sharp eye for detail and accuracy & the skill to manage a high volume of bookings
• Excellent written and verbal communication skills
• A track record of excellence in customer service
• Strong airfare / change processes